Block Management Emergencies
- Leaks - from the roof or from neighbouring flats (N.B. action to address a roof leak may require daylight and safe weather conditions). Where possible if a leak is occurring from a flat above, please make efforts to make contact with the resident. If the flat is unoccupied/ unresponsive we may need to turn off the water supply.
- Communal door/gate access not working.
- Loss of communal electricity
- Loss of communal heating (where a communal boiler supplying more than one property is in place - limited sites).
- Making safe of dangerous situations - N.B. criminal incidents should be reported to the Police.
- Fire.
- Flood.
Block Management Non-emergencies
- Noise complaints.
- Loss of keys to a property.
- Power cuts affecting the local area, water supply issues affecting more than just the individual site.
- Heating/ Hot Water issues within the flat.
Lettings Cover
Lettings cover is provided as per the opening hours above on
Contact Us
Malvern Office address: 23 Worcester Road, Great Malvern, Worcestershire, WR14 4QY